Privacy Policy | Protecting Your Information

Glass Ladder Privacy Policy

Last updated: 3 June 2026

1. Introduction

Glass Ladder (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, registering for our programs, webinars or masterclasses, or otherwise providing us with your personal information, you consent to the practices described in this policy.

2. Who we are

Glass Ladder provides leadership development programs, courses, webinars and masterclasses. If you have any questions about this policy or how we handle your information, you can contact us at: hello@glassladder.com.au

3. What personal information we collect

We collect personal information that is reasonably necessary for our business activities. This may include:
• Contact details such as your name, email address, phone number and postal address.
• Account information — login details and profile information for our courses and member areas.
• Registration information — details you provide when registering for webinars, masterclasses or events, including ticketing information
• Payment information — billing details and transaction records when you purchase a product, program or ticket. (Card details are processed securely by our third-party payment provider and are not stored by us.)
• Communications — information you provide when you contact us, submit a form, or respond to our emails.
• Technical information — your IP address, browser type, device information and how you use our website, collected through cookies and similar technologies (see section 8).

4. How we collect personal information

We collect personal information:

• Directly from you when you fill in a contact form, sign up to our mailing list, register for an event, create an account, or make a purchase. • Automatically through cookies and analytics tools when you visit our website.
• From third parties such as our payment, event registration and email service providers, where you have provided your information to them in connection with our services.

Wherever it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, in many cases we will be unable to provide our services (such as processing a payment or registering you for an event) without your personal information.

5. Why we collect, hold, use and disclose personal information

We collect and use your personal information to:
• Provide our products, programs, courses, webinars and masterclasses.
• Process payments, registrations and ticketing.
• Manage your account and respond to your enquiries.
• Send you administrative information, updates and (where you have opted in) marketing communications.
• Improve our website, services and customer experience.
• Comply with our legal obligations.

We will only use your personal information for the purposes for which it was collected, for a related secondary purpose you would reasonably expect, or where you have otherwise consented.

6. Direct marketing

We may send you marketing communications about our programs and events where you have consented or where it is otherwise permitted by law. You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. We will action your request as soon as practicable.

7. Disclosure of personal information

We may disclose your personal information to:
• Service providers who help us run our business, such as payment processors, event registration and ticketing platforms, email and customer relationship management providers, website hosting and IT support providers.
• Professional advisers such as accountants and lawyers, where necessary.
• Government or regulatory bodies where required or authorised by law.

We require our service providers to handle your personal information consistently with this policy and the APPs. We do not sell your personal information.

8. Cookies and analytics

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. We use analytics tools (such as Google Analytics) to collect information about website traffic and usage patterns, which helps us improve our site. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Overseas disclosure

We store and process all personal information within Australia. The platform partners we use such as Hubspot, Learn Worlds and Vimeo store information offshore.

10. How we store and protect your information

We, and our platform partners, take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our security measures include:
• Secure encrypted storage of personal data held in our systems.
• Restricted access controls, ensuring only authorised personnel can access personal information.
• Use of reputable third-party service providers who maintain appropriate security standards.
• Regular review of our data handling and security practices.

When we no longer need your personal information for any purpose for which it may lawfully be used or disclosed, we will take reasonable steps to destroy or de-identify it, unless we are required to retain it by law.

11. Data breaches

In the event of an eligible data breach that is likely to result in serious harm to any individual whose information is involved, we will:
• Contain the breach and assess the likely risk of harm as quickly as practicable.
• Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
• Take remedial action to reduce the risk of harm where possible.

We maintain internal procedures for detecting, reporting, and managing data breaches.

12. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details in section 2. We will respond within a reasonable period. There is generally no charge for making a request, although we may charge a reasonable fee for providing access in some circumstances. If we refuse access or correction, we will tell you why in writing.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details in section 2. We will acknowledge your complaint and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the “Last updated” date at the top will reflect the most recent changes. We encourage you to review this policy periodically.